Yesterday I ordered a replacement card, as I couldn’t find my Monzo card after 2 days of searching, but I’ve just found it where I’ve never thought (inside of the coin slot of my purse . As there are a few standing orders set for my old card, ideally I’d like to cancel the replacement card order if it’s possible. Would it be possible, if so how can I do that?
if it’s not possible, do I need to set the standing orders again once my new card arrives? or would it be automatically follow my set-up payment history?
Have you tried contacting them via the in-app chat?
Hey! If you haven’t contacted us to block your old card (and it’s just frozen in your app), you can defrost it and keep the replacement as a spare - it won’t activate until you do so in the app
As Rob said, standing orders use your account details. If you have any recurring payments on your card (things like Netflix or Spotify) then they’ll still work on the card you’ve just found too
If you’ve any other questions just pop us a message in the in-app chat!