I fully believe that Large Purchases should be an option for when you phone Monzo instead of having to use the in-app chat. I need to transfer £22k to my solicitor and waiting for someone to get back to me on the chat is starting to drive me a little crazy.
Anyway this can be looked into for other people who have to go through this?
No other option other than to wait. Have a search on here if you want to read other peoples experiences who have said similar 
This issue is constantly talked about on here, there’s not a lot you can do other than keep phoning, my best advice having been through the process twice with Monzo is send everything they need through chat now so that have it all and limits the back and forth when you finally get through.
So make sure the amount is in your account(not a pot), send a selfie with you holding your id, tell them how much, what it’s for and who you’re sending it to
I’ve just moved the money over from a savings account so will be transfering it tomorrow (hopefully) so I do have a bit of time before it actually needs to be sent. But great advice will do that now
Depending on who you speak to, sometimes they let you do it in advance and other times not.
If they don’t, I would try and start it as early as you possibly can, 00:01 being the best time. Follow the steps as above and hopefully that will speed it along too.
I think this all falls down to how big this purchase is.
For most of us buying a house is the biggest purchase you’ll make. So there should be a dedicated support service for this issue.
People can say use another bank, but that becomes more tricky with a house purchase as then the solicitor asks the question “Why did you move the money? Where did that money come from? Do you have bank statements showing where that money came from?” That information isn’t neccesarily hard to get but it shouldn’t be needed if I could just up my limit the one time I need to do it without all this faff.
As someone said there should be a “Raise Limit” button that then tells you what info you need to send to a specialist who can look into it. It’s now been 2 hours since I asked to raise my limit and all I’ve had is a we’re connecting you message. When I phone up there isn’t even an option to talk to someone, all I get is please use the app.
It’s the first time since being with Monzo I feel like the service has been dreadful.
I bet there isn’t a team that deals with it, specifically the increase of limits I mean, because it’s rare. And because it’s rare, there won’t ever be a team for it.
They know the pain and stress this causes and don’t do anything about it. The fact it takes so long proves it’s not important to them.
I wouldn’t be anywhere near as anxious if I could just speak to someone 
I got around this by just sending it in batch payments over a few days. Saved me having to get stuck in this daft Monzo process.
It really has gone downhill since the early days - when I bought my car I got my limit raised in about 10 minutes during a tea break at work… it was the easiest thing ever.
I wouldn’t even consider doing the same with monzo now.
Just a little update. I was probably being very over dramatic when I said the service was dreaful.
But I suppose when buying a house you’re going to be anxious and stressed. I did get a message back after 3h30m saying it has to be done on the day of the transfer.
So I message Monzo this morning and they raised my limit immediately after going through the checks and infact it was extremely easy to do so.
I do still believe that if I could have just spoken to someone I wouldn’t have been a miserable bastard Alas all my savings have now gone and hopefully I’ll have a house to show for it. Cheers everyone.
Don’t apologise for your stress in the situation that isn’t your doing!
It’s all fun and games. Thankfully I’d never moan at an actual person to their face and just do it in an online forum
Even better is I’ve had confirmation from the solicitor that all monies has been received. So I can now actually breath not thinking I sent it to some random stranger.
That’s once of the scariest things I’ve ever done. Checked the details about 5 times and then got my Mum to check them too!
I went an extra step and sent my solicitor a penny first, they weren’t best pleased that they had to check with the accounting department for a penny.
Did they charge you £90 for doing it?
Surprisingly and fortunately not
I’ve simply stopped using Monzo as the main account because of this.
If the additional authorisation was handled similarly to opening the account, with access to the ID tightly controlled etc, I’d consider that reasonable. But I’m not comfortable having such a selfie widely available in the chat history.
No having a pop, everyone’s circumstances are different, but how many transfers are you making that this became an issue?
I’ve never had to do it at all as yet and most folk wouldn’t be buying that many homes a year on a personal account
Certainly wouldn’t hurt to be worked on, and a complaint may play into that, but it’s probably rarer than imagined (though very front and center for those exchanging!)
Good question. Let me expand. It doesn’t have to be a purchase per se. Could be savings. Could be investments.
It isn’t strictly the number of transfers, but an assessment of inconvenience, the risk of a photo ID selfie being leaked (non-negligible), and so on.