I think this all falls down to how big this purchase is.
For most of us buying a house is the biggest purchase you’ll make. So there should be a dedicated support service for this issue.
People can say use another bank, but that becomes more tricky with a house purchase as then the solicitor asks the question “Why did you move the money? Where did that money come from? Do you have bank statements showing where that money came from?” That information isn’t neccesarily hard to get but it shouldn’t be needed if I could just up my limit the one time I need to do it without all this faff.
As someone said there should be a “Raise Limit” button that then tells you what info you need to send to a specialist who can look into it. It’s now been 2 hours since I asked to raise my limit and all I’ve had is a we’re connecting you message. When I phone up there isn’t even an option to talk to someone, all I get is please use the app.
It’s the first time since being with Monzo I feel like the service has been dreadful.