I’ve submitted an application for a business account but the verification is taking it’s time. It’s been longer then 3 days now. Should i call customer service or wait?
On a separate note, where is the chat function in the monzo app? I’ve turning every corner of the app but can’t find it…
The chat function in the app can be found under:
“Help tab” (bottom right corner on IOS)
Search for “contact us”
It will give you the different options.
From what I know of how business verification works here, it is expected that it may be either instant or take a working day or two.
Business verification is very different to person verification, particularly because the entity of a business can’t exactly take a photo of ID and record a video. It often involves a bit of research and some sources may only be available on business days.