I’ve submitted an application for a business account but the verification is taking it’s time. It’s been longer then 3 days now. Should i call customer service or wait?
On a separate note, where is the chat function in the monzo app? I’ve turning every corner of the app but can’t find it…
I would pop up to on the in app chat.
The chat function in the app can be found under:
“Help tab” (bottom right corner on IOS)
Search for “contact us”
It will give you the different options.
This is all i see in the help section. Where is the chat?
If you type “contact us” into the search or ask us a question box.
Found it, thank you.
Now waiting for a status reply with my business account verification.
No problem , hope you get it all sorted @Jagz
From what I know of how business verification works here, it is expected that it may be either instant or take a working day or two.
Business verification is very different to person verification, particularly because the entity of a business can’t exactly take a photo of ID and record a video. It often involves a bit of research and some sources may only be available on business days.
I do hope this all happens quickly though!
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