Good morning Community
I’m not sure if anyone from Monzo staffing reads these posts, but I can’t express enough how frustrated I am at the process to open up a business account.
It’s now been over 2 weeks since I started an “application” for a business account on a newly created Ltd company with 2 directors (myself included as a Monzo personal customer). After 10 days of receiving the same automated, standard, and quite frankly useless message of “we’re verifying your application we’ll let you know when it’s done” I was eventually informed that the other director also needs to be a Monzo personal customer (I didn’t know this, but hey, my bad). After a few minutes of getting this account set up, here I am now 15 days later with the same status of “please bear with us, we’ll update you when we’re done” and no further progress. how long can it take to verify a few simple details?
As a premium personal account holder, I am actually shocked at how bad his service is, considering I want to potentially place a lot of money into Monzo’s coffers. I’ve raved about how good Monzo is for a couple of years now, but unfortunately, after this lousy service from the business side of things, I’m not sure I would stick with this bank.
Sorry, rant over - has anyone else had issues like this? I see on the forum it’s a common theme, but 15 days?