Business and personal bank account closed without reason given

Help
1

My close friends wife’s personal account and business bank account got closed with no reason given. She was simply trying to dispute a transaction on her personal account and Monzo has closed both the business and personal bank account. Is there a way to resolve this? I know legally Monzo is not allowed to tell the user the reason. I’ve seen a fair amount of people complain about this on the forum

On a personal side. I’ve been a big advocate of Monzo and got my wife onto it and she’s even got some of our savings in Monzo which I am now getting worried about, if Monzo are closing accounts with no reason. What happens to the money in such cases?

2

Your close friends wifes sisters cat aunt brother needs to contact Monzo. We’re all just customers on here.

If they won’t revert their decision then you/they don’t really have much choice other than complaining to the financial ombudsman.

3 Likes
3

Only once the internal complaints process has been exhausted.

4

All you can do is to make a formal complaint to Monzo, and if you aren’t satisfied with their final response, escalate it to the Financial Ombudsman Service.

5

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