Monzo account closed for no reason

Yesterday I had a very sad email, saying Your Monzo account is closed.
I’m afraid we will not be able to provide any further information on this. We will be unable to offer you an account with Monzo in the future.
I have tried speaking to cutomer service and they tell me anything. Whats going on ? I’m now left with no bank account and no money

There is always a reason. Whether they disclose the reason or not is a different matter.


Hi there,

We’re sorry to see you’re having trouble with your account at the moment. Unfortunately this isn’t something we can help out with here on the forum.

The best place to get this sorted out is through our in-app chat, or by email at Our team will be happy to investigate what’s happened here.


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