Ah if you check the bulb forum there’s a link to complete which gets them to try establish the connection with the smart meter again
And there is a step by step guide on the Bulb website. I have tried the reset procedure again [another 48 hours].
UPDATE: I have just been able to connect to WiFi. Maybe it is slowly sorting itself out.
R-
damn it, i’ve seen a few people having issues.
I’m only with them for a couple of months before I decide to move to Octopus
If it’s Smets 2 then that will be either a DCC issue or, most likely your supplier has lost comms with the meter, sometimes a remote signal can recommision the meter, other times it may need a home visit. It should be fixable.
You mean the Hub 3 and the Hub 4?
The Hub 4’s just for the Gig1 customers (like myself) at the minute or if you manage to sweet talk them over the phone as it is compatible with lower speed tiers. It’s still pretty trash but a noticeable improvement from the Hub 3.
Just to say, that if anyone thinks that this community is a hotbed of negativity, https://community.bulb.co.uk/ will be an eye opener.
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Clicked on the link, and it was like a smack in the face. 
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I ran a couple of troubleshooting tests on my cable, after my Hub 3 began to drop out constantly. Out of the blue I was called up and offered an upgrade to a Hub 4, and since I installed it my connection has been rock solid on every device. I’m not a 1Gig customer, so Virgin Media is beginning to upgrade others now.
Good grief😯
This happened frequently with bulb. Almost certain that the meter is communicating without issue to the central server but Bulbs system isn’t taking the data from it correctly.
Happened frequently with me. I was on their Smart beta tariff though and it was such a mess because the meters lost connection on their end and it was just billing me randomly in the different price brackets with usage not in the correct times at all.
In the end of it I just told them to charge me as though I was never on the smart tariff because they never would’ve calculated it correctly.
It took bulb over a year to figure out they were billing me wrong, I then had to remind them they couldn’t bill me for any incorrect usage over 12 months ago as per the regulations. Turns out they set up the meter as economy 7 and didn’t notice for ages.
I switched to Octopus earlier this year as after several years of stress with bulb I’d had enough.
I’m only with Bulb temporarily. Quite literally using them to get out a contract with E.ON early as Bulb will pay the cancellation charges to my energy account with them. Once that’s done and dusted I’ll switch away to 
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There we are, 10 days after requesting a reset from Bulb the IHD has come back to life. Day and week readings are fine YTD seems a bit off. R-
EDIT: Just checked account on web - YTD on IHD is fine, my error. R-
The Hub 3 and Hub 4 both have the Intel Puma chipset which causes a lot of the issues, the ISP routers have and always will be trash and a third party is much better.
Just annoying how with Virgin you cant completely remove the Hub and swap it out, you have to put it in modem mode but I guess this is so they can still run remote tests even tho those are often of no use and benefit when you have issues anyway hahah
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Bulb just recalculated my gas bill back to when they installed the smart meter and I owe them an extra £320 for gas over that period. I have queried it and will probably leave it it is right. As said the smart meter still not working properly!
How long ago did they install the meter?
July 2019. Think I’ve figured it out. They are saying I have 2 readings for the same electricity meter so have double charged the electricity. Should be able to sort it out. But a bit annoying!
Also a bit cheeky as they have credited all my prior bills without sending me anything then the new bill just says credits since last bill with no information. Which seems a bit underhand. If not sorted I would be paying double per kWh until they realised. Or not!
Meter readings with 2 readings for the same meter.
“Statement corrections”
That’s more than 12 months ago so they likely can’t bill you for the whole period, then. “Regulations from Ofgem ban gas and electricity suppliers from charging customers for energy used more than 12 months previous, if the error in billing is the supplier’s.”
Worth having a read of this:
Hope you’re able to get it all sorted out!
The error is saying one meter needs two readings. I hope they accept that you can only have one reading per meter and then it will fix itself!
Googled “Bulb billing errors” and found this from last August:
