Issue: Monzo mobile app is not launching after unlocking it with a fingerprint
Details to reproduce:
Tap Monzo mobile app icon
Message “please unlock the app to continue” appears on the screen
Tap fingerprint to unlock
Expected result: the app is unlocked and ready to use, the app home page with account details is displayed
Actual result: The app is not unlocked and the “please unlock the app to continue” message is still being displayed.
The only way to actually open the app is via a push notification (if there are any push notifications from Monzo in the phone notification shade)
OS: Android version 11 RKQ1.200826.002 Device: Xiaomi Mi 9 SE
I’ve not locked my app for this reason for a while now, it had been broken since the feature launched for me. I don’t know if they eventually fixed it and it’s broken again or not though. There was another thread that discussed it but I can’t find it on my mobile.
Thanks for the link Kumnaa. I voted up there because had that issue a while ago, too. However my topic’s issue is a bit different - the app is not unlocked on the second attempt, I can only authorise via push notifications.
Removing fingerprint authorisation would help I guess, but that doesn’t feel safe - what if the phone gets into wrong hands…