Bug: Monzo insurance page shows as blank

UK Help Bug Reports
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1

Issue: Monzo insurance page (searchable under Actions) shows as a completely blank page apart from the back button and does not load a UI. I have tried restarting the app and retrying several times but the issue persists.

Details to reproduce: Open the Monzo app, select :magnifying_glass_tilted_right: at the top right, type ā€œinsuranceā€ and tap ā€œsearchā€, then select ā€œMonzo insuranceā€ under the Actions header in the search results.
OS: iOS 18.7
Device: iPhone 13 Pro Max MLL63B/A
App Version: 7.23.0 #7230052

Screenshots:

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2

iOS only bug?

This works as expected on my Pixel 8 Pro Android beta 17 with :monzo: v7.24.0 beta app.
Following the above instructions, tapping on the ā€˜Monzo Insuranceā€™ Action shows:

Screenshot20260505-153041
Screenshot20260505-153041540Ɨ1202 81 KB

Thinking about it, do you have any active insurance plans with Monzo?

3

Thanks, David. No, I donā€™t have any active insurance products with Monzo, nor have I had in the past.

4

Thanks for the confirmation. So the question is, is it?:

  • An iOS bug in general, affecting all users
  • An iOS bug which only affects iOS users with no active Monzo insurance plan(s)
  • An overall bug which affects iOS & Android users with no active Monzo insurance plan(s)

Any iOS users out there who have Monzo insurance that can try this (ā€œOpen the Monzo app, select :magnifying_glass_tilted_right: at the top right, type ā€œinsuranceā€ and tap ā€œsearchā€, then select ā€œMonzo insuranceā€ under the Actions header in the search results.ā€)?

5

(Likely) not an Android bug, I get this screen :+1:

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6

Thatā€™s what Iā€™d expect for a user that doesnā€™t have a paid-tier, so no Travel/Phone/Breakdown insurance - with Monzo still doing the upsell to the non-paid-tier of Buildings/Contents Home insurance.

So assuming you (@jo ) DONā€™T have a paid tier, it looks like an iOS bug.

7

Iā€™m on iOS and seeing the same as @jo (no paid tier)

8

Iā€™m Perks, but that shouldnā€™t make any difference?

9

Thatā€™s my theoretical diagnosis out of the window then. It seems like a device/account specific issue with @chriskane only.

@chriskane - have you tried uninstalling the :monzo: app, RESTARTING YOUR DEVICE (important) and then reinstallaing the :monzo: app? If not, give that a go and then retry the Monzo insurance search in-app.

10

Youā€™re right. It probably wonā€™t. The Insurance plans (excluding Home Building/Contents insurance) are available on Max only. But your test result was good - as it showed a non-Max plan reporting back no insurance plans and an upsell oppo. Rather than a blank screen.

So mine (Max) and yours (Perks) seem to respond as expected. And becuase @descendent is on iOS (no paid tier) and seeing the same as @jo, then it canā€™t be a general Android/iOS bug or an iOS-only bug - it must be a device/account specific issue with @chriskane

11

Thanks all. As @davidwalton suggested, I deleted the app, restarted my device, and reinstalled the app but unfortunately the issue persists, although I did see a spinner for around a second - thatā€™s new. The page is still completely blank. Iā€™m also a Perks customer.