Hi Guys I just wanted to ask/WARN anyone who has or plans to use the iPhone/Android App BPme for petrol?
I used the BPme app to put £30 in my tank and that’s where the problems began.
BPme take a holding payment, in this case, £30 and then they allow you to to top up to £29.50
I was charged instantly a £30 holding fee then a few days later charged another £29.50 for the fuel.
Looking through their T&C’s this is a standard practice and the holding fee will be refunded within 10 days which I think is rubbish but ok.
After 10 days of waiting for my refund, I emailed them and their reply is below. PLEASE EVRYONE BE AWARE THAT IF YOU USE MONZO FOR THIS SERVICE YOU WILL BE FORCED TO WAIT UP TO 30 DAYS FOR A REFUND
Firstly, we would like to thank you for contacting us with your query.
The pre-authorisation is replaced by the selected/fuelled amount by the bank usually within 24 hours (a couple of minutes in case of unsuccessful transactions).
This can also take up to a maximum of 10 working days (30 in case of Monzo account holders)
If the replacement does not happen within 10 (in case of Monzo card: 30) working days, please contact your bank to resolve it.
If you have any further queries/issues regarding BPme, please do not hesitate to contact us.