I raised this with support a week ago, pointing out that it’s also possible to read & interact with the Intercom support chat pages before the touch Id prompt appears.
And as @hatimbt’s pointed out
which is something I’m still able to do.
@Sam responded to me in the chat so they’re definitely working on this & the last comment from :mondo:, that I’m aware of, was
Since this a security issue, you’d hope that this will be addressed in the next release. It’s been a while since the last release which might explain why it’s taking some time to fix.