Can I just say great effort from Monzo , from yours, other Monzo staff and Toms twitter feed explanation it seems it wasn’t a Monzo problem , and from some of the posts on Twitter about it all being Monzo fault, never use this bank, stolen my money, bunch of thieves etc etc it seems you have gone way beyond what was required to help your customers get what was owed to them 
it seems from what Ive briefly read, when all others were throwing their hands up in the air saying it was somebody else’s problem Monzo traced the problem.
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Were you impacted ?
Nope , I dont gamble on betting sites
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So with all respect you have no idea what the whole experience has been like these last few weeks or the full extent of the issue. Who said what who did what who was at fault etc.
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I was affected and can agree with most of his points.
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It must have been truly awful
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It was , £1000 is a lot of money to be out of pocket for such an extended period of time
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I’m not a Monzo customer yet, my wife is but I can’t sign up without my expired I.D but as soon as I can I will be.
I bank with starling and their customer support has been terrible on this matter. As have betfairs. For the last two weeks I have been passed from pillar to post between the two trying to resolve this with no updates or facts.
The simple gesture of Monzo to detail the issues at hand is what brought me here and the transparency of the communication is commendable.
I’m still waiting on £1750 and I’m hopeful that with some of the results today that it may come through today, however I’m not holding my breath. Starling doesn’t appear to be as proactive as Monzo on this issue so I may be waiting for some time yet
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Mine went in this AM.
To the Monzo team on here, thank you.
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Another Starling customer here.
I get why people are frustrated, but let me assure you Starling’s customer service during this has been simply non-existent.
As with Mistersilver above, my money is still not with me and the only info I’ve recieved throughout this has been through this forum.
I’ve signed up for Monzo and will after my next wages are sorted will be transferring over.
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My three are in today, thanks for all the help. Would like to know where to make formal complaints to now (not monzo) I would like the name of the company who’s fault this was, if it could be messaged to me that would be great. I’ll lost two days work and incured charges because of this debacle and I want compensated on it.
Blimey - I bet that took some explaining to the boss 
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Hi,
Same issue here with Betfair. I have withdraw some money on 14th on Metro Bank and nothing yet…
I have contacted my bank and said did not received anything, I have pass them the ARN as well. The issue is clear from Betfair
Still waiting…
Glad that some of the Betfair customers now seem to have got their payments through. I’m still waiting on 1 payment from them, 1 from Totesport (Betfred?) and 2 sizeable ones from Matchbook. Betfair have given me an ARN (which I’ve messaged to Monzo) but both Matchbook and Totesport are completely dragging their feet, saying they can’t request/provide ARNs until at least 10 (working) days have passed… basically anything they can to just pass the buck and fob the customer off.
Maybe if you hadn’t spent all your money on betting…?
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Now… Without getting on the high horse too much, I feel like not going to work for two days wasn’t the best solution to the situation and could potentially make it worse down the line? If money flow is so tight that gambling winnings not coming through fast enough puts your job at risk… Then maybe them funds shouldn’t be in a gambling sites pocket anyway?
In regards of who you can complain to then I’d say from my understanding, and IANAL, then the gambling company will be the correct people to complain to still. I’m sure they’ve said they are not at fault, but one of their providers they have contracts with is at fault. You as a customer don’t have an agreement with the third party payment gateway, but the gambling company does therefore the buck ends with them.
If you want to chase a complaint against them, I’d email the gambling company, and raise your concerns, if they fob you off, then I’d threaten to raise the case with an ombudsman or the gambling commission.
https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx
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This thread has really opened my eyes. I have clearly lead a sheltered life.
And there I was feeling guilty about my £10 monthly DD to Postcode Lottery… 
Relying on gambling winnings to pay bills, buy food and get to work - doesn’t sound like fun to me.
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people questioning why people are relying on “gambling” winnings probably shouldn’t jump to assumptions…
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While we we’re still confirming, we currently believe that the remaining customers have received their delayed gambling payments overnight. We’re verifying that all customers who have contacted us about this issue have now received their payments.
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Can we gey the full story now?
And how come they didn’t notice money given back to them it’s not 5 pounds so you don’t notice.