Be part of our cashback pilot 🎉

[ramtops]

It’s a megathread. I don’t have time to scroll through it.

But by the look of it, it doesn’t interest me. We don’t have most of those outlets here in Hull. I’d like just a blanket cashback on all my spending.

[Revels]

You don’t have to scroll through it, just keep an eye out for new replies. If there’s a handful of replies you haven’t read, chances are you can ignore it, if there’s 10-20, there’s probably new offers, if there’s 20+ then there’s probably new offers and a new chance to join in.

Monzo are clearly not going down the blanket cashback so if that’s what you want, I wouldn’t worry about this thread and go and join Chase instead.

[Smsm1 (Shaun McDonald)]

@PaulUK

For those that don’t know, you don’t have to travel on LNER to get this cashback.

Got the fun of an upcoming trip where going to a ticket office and buying a Scotrail Kids for Quid will work out cheaper than getting that cashback.

[hozza94 (Horace Chan)]

Just spotted that cashback information (not the actual cashback but the box telling you that it has cashback) isn’t showing if it’s a transaction that is on the flex card or been flex’ed.

[JLT (Josh)]

I’ve been signed up for a few weeks now and think it’s the best cash-back system in terms of simplicity.
Very easy to select and the multi use ones for shopping are great as can turn them on and forget.
It’s handy that’s automatic from using your card.

My one feature request would be the ability to withdraw from cashback rewards direct into monzo saving pot.
Instead of going to current account as only default option.

Each time I withdraw rewards I then move the same amount into monzo savings pot and I reckon we could save the double transactions…

[Dazzabird77 (Darren)]

sorry…more than likly this has been asked before

So i am on mozo cashback on my personnal account…

will i earn ( have to do anything ) to get it on my joint account ?

thanks

[BurnyCubbers77 (Burny 🌈)]

@Dazzabird77

will i earn ( have to do anything ) to get it on my joint account ?

Cashback is “per person”, so as long as you use YOUR joint account card, you will earn cashback. The other person on the joint account won’t earn cashback by using any of their cards (unless they are also in the cashback pilot).

[davidwalton (Award Winning Hot Coral Analyst)]

@BurnyCubbers77

The other person on the joint account won’t earn cashback by using any of their cards

They do if they’ve also been enrolled in the cashback pilot. We both are, and earn independent cashback using the Joint account.

[BurnyCubbers77 (Burny 🌈)]

@davidwalton

They do if they’ve also been enrolled in the cashback pilot.

I thought it was implied, but i’ve updated my post to make it clearer.

[NickyPreston]

I don’t think they are rolling out anymore CASHBACK sign ups as there hasn’t been any for a while now. Keep looking but nothing just hope they roll it out soon to everyone

[Chris_R (Chris Rimell)]

I think cashback is getting ready for the mainstream, missing cashback report form now live in the latest Android beta​:tada:

[veronique_barbosa]

Hey everyone , I wanted to slide into this post and (re) introduce myself! I’m Veronique, most people call me V and I’m Head of Rewards here at Monzo. I joined about 6 months ago. Some of you may have seen me in other threads in my previous life as one of the Flux co-founders. It’s been full circle for me and it’s been really lovely to go from working with the amazing people here, as an external partner, to now being one of the team.

I’m really grateful for all the engagement and feedback so far. It’s really helped us think through changes and continually improve, leading up to today’s update! We are getting ready to introduce our first aggregator partner, as part of plans to scale.

That aggregator is called Reward. (Aggregators, for those who don’t know, are platforms that find discounts and deals directly from merchants, so we can offer them to you.)

As part of that prep, if you’re using cashback, you’ll see an email from us today explaining updates we’ve made to our cashback Ts&Cs. We know from the pilot that understanding how we share data with partners is very important to you – so we wanted to come on and explain the changes. Here’s a summary:

• What hasn’t changed:

  • We ‘de-identify’ your info so our partners won’t learn your name and full address, or any personally identifiable data
  • We may share your age bracket
  • We’ll share around a year’s worth of your Monzo spending history (physical or virtual cards) and your ongoing data so our partners can tailor offers to you
  • Our partners won’t use your info for their marketing or share it with third parties who aren’t involved in cashback
  • You can opt out at any time and we’ll stop sharing your info straight away

• What’s new:

  • We will share the first half of your postcode to deliver offers that aren’t in a different city
  • If a merchant needs to audit or check which of their transactions from Monzo qualify for cashback, we’ll share the last 4 digits of your card number and Monzo’s bank identification number (which is the same for all Monzo customers).
  • We’ll also be introducing new aggregators over the next months and as a result we need to change how we describe data deletion when you opt out. If you opt out we will stop sharing your data immediately. But similar to other cashback programmes, partners will have the right to retain data to meet their auditing requirements. Your data still can’t be used for marketing or shared with third parties who aren’t involved in cashback

Most importantly, we strongly believe in giving you control and choice. That’s why we’ve deliberately built cashback differently to other programmes, by allowing you to opt in and opt out. We felt like this was the best way to help merchants generate better offers, while also giving you choice.

In addition to the above, there’s a few other changes that are useful to know:

• Cashback will arrive typically within 3-4 days, but can take up to 35 days in some cases (although you’ll always be notified right away of cashback). A very small number of you are in a version where cashback arrives instantly (including those who signed up using the form we posted in the community). We won’t be changing this for you, but we’ll let you know in the future if we do.
• If you’re missing cashback, you’ll have 60 days to tell us from when you made the purchase. (Separately, we just launched a new flow yesterday that makes it easy for you to do this straight from the app – some of you have caught it already )
• If you get a refund where you’ve earned cashback, we’ll withdraw it from your cashback, personal current account or arranged overdraft (in that order).
• We’re making it clearer that cashback earned on your card in a joint account will go into your own cashback.

Please let us know if you have any feedback, and we’re looking forward to making this more broadly available!

[caribo]

@veronique_barbosa

Cashback will arrive typically within 3-4 days

Instant cashback is/was one of the best things about cashback in Monzo …

[adithya.ll (Adithya)]

Will there be another chance to sign-up for the unlucky ones? Or is it done?

[chrisjamesgunn (Monzo Plus Member)]

Welcome back! And thanks for the update, it seems a repeating question on this page, but is there any news on opening sign ups again?

[veronique_barbosa]

• @chrisjamesgunn hey both - not just yet but stay tuned

[Carlo1460]

@veronique_barbosa

Cashback will arrive typically within 3-4 days, but can take up to 35 days in some cases (although you’ll always be notified right away of cashback). A very small number of you are in a version where cashback arrives instantly (including those who signed up using the form we posted in the community). We won’t be changing this for you, but we’ll let you know in the future if we do.

Hopefully remains instant for those in the current trial.

Does seem a bit of a set back compared to the current offering. What happened?

Was it too expensive for monzo to play this way? Did merchants drop out and discontinue their cashback scheme? Was it not reaching their anticipated outcomes?

Or was this always the path and we got spoilt because monzo were paying it not the merchants?

I could also have just misunderstood from the start, so excuse me if so.

[veronique_barbosa]

We’ll never say never to instant withdrawals but we saw a lot of data that supported the instant notification (which isn’t going anywhere) but not instant withdrawal (lots and lots of customers not touching the money for several days) so determined this was a good approach based on the data. Tell me more what was most valued to you about the instant withdrawal?

[WillP79]

@veronique_barbosa

one of the Flux co-founders

Any chance of putting something similar back into Monzo?

[veronique_barbosa]

Hey thank you! Not quite negative nancy maybe pragmatic polly its a really fair point and its going to be our biggest challenge - ensuring we have differentiated offers from the market. We have a lot of smart strategies in play (many I can’t take credit for!) that you’ll see come to life all built to ensure we stay differentiated. I think whilst these strategies ramp up it’s very possible we’ll have a few weeks where we are the same but I have full confidence in the planning we’ve done to ensure this isn’t true for the long term and our offers quality is consistently appealing and top notch