Barclays Chat

Somewhere in cyberspace there’s a lonely bot repeatedly typing “maybe if you tell me what you want I can help?” forever?

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I have to agree. I’m a little nervous about moving things from NatWest as it’s always been super clean and reliable.

But, the savings rates have pulled me across and hopefully it’ll work out alright.

Since installing it I’ve had more loading wheels, error codes and general lagginess.

Yes, I had sworn after the last time I wouldn’t use Barclays again due to the slow app but well the 5% saver is good.

For convenience I’ll move across but keep the NatWest dormant cos it’s been open for years.

Hopefully things might start to improve. It does do what it needs though which is enough.

EDIT: One thing that I must say was good was the setup and opening. Very quick & easy to do and all done within 20 minutes.

The card was also quick to arrive.

FD on the other hand, finally got around to opening my account after 3 weeks and finally got a letter saying I’ll get all the details in the next 4-5 days to actually use it. :snail:

I find Barclays on iMessage far better. At the very least it’s chat history you can always look back on as you have it on your phone.

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Ahh, didn’t know about iMessage support.

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Admittedly I’ve only used it for minor things such as changing details, re-ordering cards and checking if there were issues with online banking. But it worked every time, and I always have my chat history. I once got asked to call a number, but I’ve never been advised to use the app. There is security on the iMessage initially so I don’t think it’s any less secure than the app to them.

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I tried iMessage but found much the same as @ndrw - they just kept referring back to the in-app chat or to call. Perhaps because I was so new. It was super quick and easy to use however and I got there in the end.

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Just had an email from Barclays reminding me that I have to deposit £800pm to qualify for the reward and I haven’t done so yet.

It’s only 17th of the month so what’s the rush :man_shrugging:

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So Savings successfully pulled out of Monzo and into Barclays. Must say, it did seem a little weird getting a push notification telling me I’ve just transferred from an account to another account when I put them from the main Barclays account into the rainy day saver.

That said, a seamless experience. The app (barclays) does seem a little sluggish but ok to use.

One thing that’s throwing me though, I made two in shop purchases using Apple Pay but neither picked up the map. Does this only show if you use the card itself?

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They may or may not hear from their bank. They can follow it up with their bank though to speed it up.

Will just need more checks. Doing the small test thing is daft if the details are correct. Two consecutive payments to a new payee is bound to get a look in, especially these days.

It’s usually ok if it’s in your own name.

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I did wonder (no Barclays account here :upside_down_face:).

I’ve changed this to Barclays specific cos most banks seem to have their own thread these days

Anyway - noticed a strange bug with merchant logos. It’s picking up the one of the merchant below yet is correct when you


actually click in.

I’ve been given a 0002 error on the Barclaycard app for a month now. The only way to get around it is to call Barclaycard. The other day it was an expected 40 min wait time, the previous 3 times I’ve called I’ve been on hold 20-25 mins and then gave up. It’s utterly ridiculous in my view to be waiting so long.

Can log in to my web account fine, but cannot use the app. Complained and they simply stated I need to call and that’s that, or contact them using the app…. Which I can’t get into… :rage:

Will be saying bye to Barclaycard as a result. I get sometimes you have to wait, but it seems impossible to speak to someone the multiple times I’ve called.

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I would try reinstalling the app.

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I wasted near an hour on Monday ringing Barclays trying to sort an ‘RP002’ error code, to finally be told to go into branch to fix app. I basically laughed on phone, she had tried all could she could so cut call abruptly saying best go to branch they will sort, crazy, as it was tech suppprt I had called. Anyway fixed it by registering a different phone number(wife’s), and had all up and running in 2 minutes.

Yup. It seems to be the most unstable app in terms of random errors and also super sluggish.

Does the job just about though. Can’t say I’d star if the interest rate dropped.

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Looks like Google Pay support may be finally coming…

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About time…

The new Avios Barclaycards do not work with their contactless mobile app. So if you have android and use Barclays Avios there is no way to pay with your phone currently.

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My guess is that might be why they’ve now decided to support Google Pay. Instead of adding Mastercard support to their own app (needed for the Avios card), they may have just decided its just easier (and better long term) to support Google Pay.

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Does anyone know if you have to have a Barclays Current Account to open their 1 year Flexible Cash ISA Issue 36? Their documentation on this is ambiguous.

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