Bank payment stuck on the loading wheel

Good evening, I’m trying to pay through bank account (mu monzo account to HSBC account) and when i click on send payment the screen of the phone turns white with a wheel moving at the centre.
I’m sorry if this sounds like a silly question, but it’s my first payment with monzo and I can’t fine anything about that online.
Do I need to wait? Is that normal?

Hi. Welcome.

That doesn’t seem normal.

Do you have a good data connection? Are you paying it via a linked account or by a traditional bank transfer?

The account It’s not linked, I need to write down the sort code and the account number. It also say that could be a scammer account and I’m sure it isn’t as its my landords.

It gives that warning because they names don’t match exactly.

For instance if your landlord has his account as J O Bloggs but you’re typing it was J Bloggs, it will flag. You can ignore it and carry on if you’re confident you’re paying the correct person.

Thanks for the info.
My connection is working fine, still can’t send the payment tho.

Hi Fiamma & welcome :wave:

All Monzo systems are currently without reported errors:, so this is likely to be a local device related issue.

Have you tried restarting your device? This usually fixes the odd random problem that appears.

Ok, it was my phones fault. I was having trouble with whatsapp too so I restarted the phone and everything went good.
I think that the problem was related to the wifi connection (even if i was able to surf the web), restarting the phone fixed everything.
Thanks a lot for your help!


Thanks for letting us know - and good to hear it works! :+1:

Although sad face :frowning_face: as it means you can send money to someone else now :wink:

:sweat_smile: yes it was the rent. I’m somehow paying for my freedom tho. :money_with_wings: