Trying to manually transfer one of my last First Direct DDs to my Monzo current account. It’s a Friends Provident life policy that’s recently been acquired by Aviva Life & Pensions.
I’ve received the attached letter saying their bank is unable to trace my account number and sort code.
I was a bit when I set eyes on it, even someone responded to the thread saying “Wow so I’ve been shocked about places that offer credit and gym memberships not updating their database of sort codes but another bank that’s just on another level.”
Im not sure what the issue is here, my Nationwide were my old bank before Monzo, and allowed me to make payments to my Monzo using the account and sort code O.o
So back on topic (Aviva!) it’s not sorted yet. I sent the form back to them with the same account details on it and told them to update their systems as my account exists and is my only current account!
I’m the customer - it’s not my problem that their systems are not up to date.