Hello I did tell you about the money I was taking out from the atm and they didn’t come out I ve reported and I ve been waiting for more than a week and nothing… j ve send them again report and no answer what can I do ? Iam desperate for this money …
We’re just customers on here like you, so we can’t help you with this.
You need to message Monzo in app or call the number on the back of your card
If the machine malfunctions during a transaction, the money goes into the purge bin. The next time the atm is restocked the purge bin will be checked and then the process can start of matching the transaction/cash with the account etc. Depending on how regularly the atm is restocked, this could be a little while.
Tap on something wrong tell us and select the bottom option to sort it out with Monzo and file a atm dispute
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