ATM cash machine withdrawal issues with Monzo Mastercard debit card

[davidwalton (Award Winning Hot Coral Analyst)]

Someone else recently reported the same thing, which was apparently caused by multiple faulty cards. Eventually, a replacement card started to work OK…

Card not working at ATM

Has anyone had this problem? My wife’s Monzo card works in shops (contactless and chip + PIN) but does not work at any ATM (My Monzo card works at all of these ATMs). The ATM states “card not valid at this machine” or “card not accepted”. Monzo support have sent a total of 4 new cards but none work. A total of eleven people from the support team have been working on this for weeks and getting nowhere. Have you had this problem resolved?