Hi All,
Went into the Apple Store today to pick up a new iPhone with the upgrade program, but left empty handed as apples system would recognise my details (confirmed 100% that everything was correct). Looks like it is an issue on Apple’s side as the loan application was accepted by Barclays.
I saw that it looks as though others have had a similar issue and I’m thinking it could be due to using my Monzo account.
Has anyone had any luck setting up the Upgrade Program with Apple?
There have been issues reported around Barclay’s Partner Finance not accepting Monzo’s sort code:
Your issue sounds a little different though, given that you say BFP accepted the loan application. Also, people have noted (in the thread above), that they’ve been successful in using Monzo with BFP.
Were they any more specific about what details they didn’t recognise?
No not really, they phoned Barclays and confirmed everything had gone through OK. But their app kept popping up an error saying please put in correct details. They are still looking into it at the moment, so might be OK. Just wondered if anyone else had experienced anything similar!
That’s annoying – hopefully it gets sorted! I suspect there’ll be quite a few people signing up for the Upgrade Programme with Monzo accounts today, so it might be worth checking back.
(My appointment’s at 19.00!)
I took out iUP last year with my Monzo account. Wasn’t a problem then.
Good Luck!
I had a similar issue with v12 finance (for my bike)
I tend to find it easier to give my Lloyds account number and sort code and then change them later… It’s a faff but it works for now
I took out an iPhone on the upgrade program today. It went through fine using my Monzo account details for the DD.
Might have been a temporary issue with Barclays?
Just picked up my iPhone from Apple. Monzo went through perfectly on the upgrade programme. 
The staff instantly recognised the hot coral. 
Which one did you get? Max or not?
The XS not Max. 64gb gold.
Noicee, will probably be upping to the Max soon
I had a look at the max in store. Don’t get me wrong the screen was 
but for one handed use which I do like on occasion I’d be scared of dropping it 
That would be me
Did you get the name of the woman at soft play?
Just noticed this
Yup, took my sister into Birmingham to get help with her iPhone while wearing my white 
tee shirt and one of the guys in there (who wasn’t involved in the iPhone problem) came over and asked me how I was getting on with it 
Anyone else had any issues or if it went through? I have an appointment tomorrow and not sure if to try using my Monzo account details?
Worked great for me yesterday afternoon.
Shouldn’t have any issues 
Picked my new phone up yesterday on the upgrade programme with no issue. The guy that put it through was a Monzo account holder too!
Not as rare as you might think, I saw a fair few in Barrow, and a worker in Tesco recognised it…