so both cards that you are trying to use Barclays and NatWest are Debit cards and both will not be accepted by the Mondo App ? and you have entered the Debit card details exactly as they appear on the card ? - yet you have been able to top up with the registered card before the 6th ?
something must have changed with your card after the original top up this card must have been successful to top up with and must have been passed by your bank ?
sorry not familiar with stripe - I am old tho - is it not just a simple case of removing the āstripeā bit of the transaction and go back to how you originally topped up your card presumably by registering one of your two cards onto the app which was successful originally -
sorry again I must be missing something -You topped up originally with a bank debit card which was OK - youāre now saying āIts stripe their payment gatewayā so why is it Mondo that is causing the problem ?
anyway
sorry just trying to help you ā¦;-( ā¦but I will now leave it ā¦ thanks anyway
@anon95680666 Stripe is the new payment processor for Mondo. It recently changed over in 1.5.1 of the app.
@AdamH Iāve just used my NatWest card via ApplePay and was able to topup (took a while to process) without any issues. As you have said you confirmed it is not NatWest that is blocking the transaction as they are not being presented the details, it would therefore be for :mondo: to look into with their payment processor.
Iāve just had some similar issues with Lloyds Bank. Iāve topped up to Mondo with ApplePay many times before, usually around Ā£40, and now wanted to put Ā£200 on there. Apple Pay declined. Tried multiple times, contacted the bank fraud team who apparently unblocked it. So I tried again. Declined again. Got put on to a Advanced Fraud team who wanted to verify details from my credit history (read: mortgage application), and it still failed.
Iāve tried about 10 attempts over two days, Ā£1400 total, and they now think Iāve hit some sort of transaction list for the day.
So I have to wait and try tomorrow.
Or what I ended up doing: add a new payment online with my bank (faster payment), approve the transaction, done.
The Apple Pay transaction seems to timeout and Iām kicked out of Mondo and back to the iPhoneās home screen. It could be an iOS 10 thing (still on beta 1 till I get home).
Only happens when attempting a Ā£100 or more Apple Pay topup using a TSB card.
Just want to echo this. Today I wanted to top up by Ā£150. My Lloyds debit card is linked to Apple Pay. I got kicked out, back to the home screen twice. I managed to get it sorted by using the debit card section indtead.
iOS 10 Public Beta 3
Mondo 1.6.0 #250
With a bit of luck, it looks like it has already been fixed but thought Iād report it just incase