So… today I had to order what are by technicality my fourth pair of Airpods…
Okay, admittedly I didn’t break the first set, I threw them into the bin at a pub in the middle of South Kensington (so if you found them, congrats) but my second pair which are 14 months old were faulty so the 2 Airpods were replaced under the warranty but not the case even though I mentioned it too may be faulty…
Well 2 months later, low and behold the case is faulty as well after all - Apple told me because I had “used your warranty” when the 2 singular Airpods were replaced I would be charged to replace the case at a cost of £55… Even though I was never offered a case and/or full replacement at the time.
So… The product lasted just over a year and was just out of warranty, so thought I would mention I was still covered under the consumer rights act 2015 - one callback later from the senior team at Apple and I now have a replacement case enroute in the mail.
Read somewhere that even out of the 12 month warranty, more often than not this doesn’t effect your statutory rights if the item suddenly becomes faulty. The item hasn’t lasted a lifespan deemed “acceptable” and therefore was subject to either a replacement or full refund.
Posting this as it may help a few people out, who knows - but unless I found this out I would have gone and cashed out another £179 on another pair of Airpods.
Moral of the story, don’t get drunk and throw away your Airpods and secondly, know your consumer rights!