Good afternoon,
sorry for my bad English. I downloaded the Monzo App in July/August 2020, and everything has always gone perfectly smoothly.
It’s been a couple of days since I realized that my App is not functioning as it should be. I do not have any problems with the payments: the card is working perfectly and when I pay the notifications appear on my phone telling me where I spent the money, how much have I spent and the amount of money I spent in a day.
However, since yesterday when I open the App I read “Sorry, there was a problem. Please try again and contact us if it continues”. It basically stopped showing me the payments and it doesn’t show me the right amount of money I have on my card - it is frozen to the last payment. I can’t freeze my money nor contact assistance via App.
I know it sounds like a minor problem, but it bothers me a lot, especially since I’m not able to see the exact amount of money I have on my card.
Please, help me solve this problem.
