App Evolution (new look Monzo app): Feedback Megathread šŸ“£

Ah thanks for the explanation and forgive me for misunderstanding anything :sweat_smile: I’ll try to test this and see if there’s anyway we can differentiate these :pray:

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For me, it’s interest bearing pots.
They’ve all been pulled out of the ā€˜Pots’ section and put into the ā€˜Savings & Investments’ section.

The individual balances of all my pots used to be glanceable but now only some are, and the rest are on a completely different screen.

While I can understand why budgeting and savings pots might live in different areas, I don’t like that they have to, or that I’m not the one who gets to decided which are which.

Just because a pot doesn’t earn interest, it doesn’t mean that I’m not using it for saving. The opposite is also true. Some are a hybrid, part budgeting part saving.

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I completely agree with this.

Let the user decide if they want pots savings pots and non-savings pots combined or not. It’s a tad annoying that I can see my bills and food pot balances on the main screen, but if I want to see my savings ones (with interest) I have to go into another screen to then see the breakdown. I’d like all my pots in 1 list again please.

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@jamesmcdonagh The savings and investments section also gives the combined balance of sole and joint pots. The pots section gives a sole total and a joint total.

The savings and investments section not only hides the pots until you tap into the section, but also makes it harder to see what’s ā€œoursā€ and what’s ā€œmineā€.

We had this discussion about the pots section of the new layout months back and Monzo eventually fixed it… then introduced the savings and investments section and made it worse again.

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I’ve got the new pots view but the images while square are still cropped, making them look zoomed in.

Thanks for the feedback! I’ll pass this on the team that works on the savings products :pray:

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My ā€œuse caseā€ is that I only really use monzo as a current account. Salary in. Bills and spending out. I have a savings account elsewhere to/from which I send money as required.

I used to love the fact that monzo, unlike just about any other bank, opened up to the transactions screen, and gave me instant visibility of what’s been going in and out. (It doesn’t do this any more.)

I also used to love the left to spend graphic, which calculated my expected direct debits/standing orders, and showed me how much of my monthly income I’d burned through, and with a visual representation of how many days through the month we are. (This kind of exists in the spotlights/widgets, but the graphic is only on the carousel page, which is now a click away and about to be retired.)

I had no issues with Monzo as a bank - I bought my house and sorted my mortgage with no issues - and I was pretty much all in Monzo. But almost all my interaction with Monzo is through the app, and seems to be getting more bloated. I understand that it does more, but increasingly it’s aimed at a complicated financial lifestyles (by which I mean numerous credit options with flex, multiple pots, and so many external accounts that an aggregator is useful). I used credit cards for cashback, snoozing, etc before monzo and my moment of enlightenment was when monzo did away with all that and made everything simple. I became much better at managing my money when I switched everything to you 5 years ago and just had one current account, and weaned myself off credit.

I don’t begrudge monzo for moving into new products that make profit, but the vision of a super efficient current account app seems to have died along the way.

In terms of Chase vs Monzo. I agree, not much in it. I prefer the chase look, but that’s personal preference. I also much prefer that Chase include date/time on transaction info on the Home Screen - and I guess this brings me back to my point about monzo somehow drifting away from the importance of basic financial management. I still have my monzo account open for bill splits, and I may move my banking back one day but for now, it’s time to try some alternatives.

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This is a really good summary of my feelings about the new app interface and articulates it much better than I ever could! My use case is pretty much the same (although I have a couple of savings pots as well). I know how hard the Monzo team must have worked on the new interface (and of course understand that they need to be profitable). I hoped I would get used to the changes, but the new interface is just so unintuitive and so far removed from the simplicity that made Monzo attractive in the first place (5+ years for me too - as a paying customer for most of those since they launched Plus and Premium).

To the Monzo team — you know we love you or we wouldn’t be here trying to provide constructive feedback but please rethink the new design!

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To each their own of course but I personally think Monzo have done a fantastic job of the app design refresh. It is far better than it was and keeps improving with every iteration in my opinion. In terms of the design itself I feel it is one of the best looking apps out there. The only ones on par are the new Rev 10 and Lightyear (investments). The updated Wise look is pretty smart too. Keep up the good work. :+1:

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I too really miss transactions. Starting from where we are now, things I’d really like to see adjusted on this new view to make it a bit more efficient for me:

  • Allow showing more transactions by default (up to say 10) - this is what I open the app for 80% of the time.
  • Allow getting rid of the last pinned account card, I don’t want the huge cards at top and it takes up 1/3 of the screen with little info, would rather see all in a coherent list of the same style
  • Allow reordering sections, at present pots and investments are above most of my accounts! I’ve hidden pots to get around this but can’t hide savings. At least pots now have a consistent list view.
  • I’m sure this is planned but it’s a bit embarrassing that tapping most accounts takes you to the old design with all accounts, it should instead show all transactions and an info about that one account. Savings takes you to a weird savings view, flex goes to its own new view, and others to the old view - consistency please!
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Some of the stuff you mentioned is in the works.

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Could more control over the layout be an option? When you click the edit layout option it doesn’t give you so much in terms of options. I keep hoping I can re-order what’s presented from the top to the bottom. For example, what if I’d like my savings and investments at the top with my Monzo card or what if I’d like to have my pots directly below the main Monzo balance so I can see how my salary has been filtered directly into the below pots, then followed by transactions. It might be picky or seem ungrateful, hopefully not! I guess what I would like to see at the top as priority is different to what is formatted for me?

You could have a hold and drag option to move the categories.

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The original layout was far better. It was designed to be used. The new layout is a designer/design team’s egotistical effort to stamp their mark on things with a lot of arbitrary changes.

Everything is now two, three or more button presses, where it used to be one. There’s no logic to the way features and functions are grouped or categorised. It’s 100% design pride, created with the attitude that it’s a user’s privilege to learn to like it, with no consideration to actual, quality user experience.

They’ve fallen into the trap of thinking that simplicity has no perceived value, and that calling a design ā€œcleanā€ or a ā€œjourneyā€ proactively absolves all sins.

And this corporate marketing jargon just makes me cringe:

  • Focusing on customer core jobs and key actions
  • Creating clarity with balance data and prompts
  • Taking customers on a journey as our offering evolves

None of that means anything! It was written AFTER the design was released to try and justify unnecessary changes, and to spin them as being for customers’ benefit, rather than to feed your designer’s or SLT’s egos.

If you’re actually confident in the appeal of these awful changes, give people the option to switch back. I know you won’t, because everyone will go back to when Monzo worked beautifully, and that design pride will be wounded. But I dare you just the same!

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IMO the new layout is the result of giving the design team too much free reign, and, as a result, forgetting the core principles of UX.

The app is now incredibly sluggish and lacks consistency across the board.

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Nobody does this. Confident in the design or not. They are not going to maintain two designs, thinking so is delusional and then dress it up as ā€œdare youā€

More rubbish.

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This is what I’m talking about when I say that it’s all about ego. That sentiment even spills over into the blinkered fan boys; that’s how pensive it is in the reasons behind the current cluttered, obstructive design choices.

You posted a load of rubbish, insulting people and thousands of hours of work with absolutely nothing beneficial or helpful. Just ramblings.

You made one point in your post…

You could expand on these. What are all these things? Payments are no different, pots are no different, accounts/flex are fewer.

The only place is it is now one extra tap to see ALL transactions if you previously landed on your account list.

Obviously as you’ve been called out you resort to the fanboy narrative when if you looked beyond the end of your nose you’d realise lots of these ā€œfanboysā€ have been very critical since the start, but there’s a difference between that and what you posted.

As I said, delusional ramblings

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I really like the new layout :man_shrugging:

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Sadly little will change, and while feedback is appreciated, the old style app is done and gone.

There are tweaks due but it won’t change the overall layout.

Awww I hate it when I miss what’s under the flag :frowning:

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