Insults.
đȘ 
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Whatever you werenât doing, you should have done it quicker
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I couldnât nothing any sooner.
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Anyone can do nothing sooner. Stop puttting yourself down. Youâre better than that. Get nothing done, right now.
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Firstly, thank you for taking the time to write such great feedback 
My use of Monzo is actually quite similar to yours.
I used to love the fact that monzo, unlike just about any other bank, opened up to the transactions screen, and gave me instant visibility of whatâs been going in and out. (It doesnât do this any more.)
You should still open the app and see your balance and most recent transactions without needing to scroll or click anything. What are you missing from this view?
I also used to love the left to spend graphic, which calculated my expected direct debits/standing orders, and showed me how much of my monthly income Iâd burned through, and with a visual representation of how many days through the month we are. (This kind of exists in the spotlights/widgets, but the graphic is only on the carousel page, which is now a click away and about to be retired.)
Yeah this is fair. As youâve mentioned in your post there is a balance between showing lots of information, not making the app overwhelming and making a consistent experience that grows with your use of Monzo. We could hypothetically have a unique screen for customers with a single account which then completely changes as they use more products. If you have no intention of using more products then this may be worse but for most customers this is a worse experience as they need to make themselves comfortable again. However, maintaining the consistency obviously leads to some trade offs that need to be made. One thing I found interesting from our user research is how different peopleâs mental models of their money are. We need to try to find the right balance for our customers who want different things out of Monzo. I personally think that as we expand the application of customisation (via the âedit layoutâ button) will allow us to give users more control over what and how their information is displayed in a way that makes sense to them.
I still have my monzo account open for bill splits, and I may move my banking back one day but for now, itâs time to try some alternatives.
I saw you mentioned the timestamps but feel free to let us know any other features that you find useful and is missing from Monzo!
4 Likes
Erm, itâs a bit of an abstract concept but I felt like the old layout offered me infinite scroll into the past (which, btw, is another feature I liked - getting read of arbitrary statement periods was a great move) with all the transaction detail, as well as visibility into the future (including details of upcoming transactions, and also the âleft to spendâ prediction and visual).
Great visibility of the past + all the future predictions = everything at my fingertips, all on the home screen
Itâs so simple, but it worked so well.
Yes, I hear you, I can click into different parts of the app to access the same information, but thatâs true of just about every banking app. They all have more or less the same transaction data and payment schedules buried within them - the brilliance is (was) in how that data is displayed. I think it was @Peter_G who used to bang on about stuff being a joy to use, and the old current account interface was just that. Maybe people think connected accounts are a joy to use now, which is fair, but theyâre not what I use monzo for, hence my disappoint at the recent changes. Lots of the other stuff thatâs getting pushed on the Home Screen is also a bit average (Iâm thinking savings pots with so so interest rates, credit card without rewards) so again feels like some of the old magic of the Home Screen has been lost without much gain (again, from my perspective).
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Whatâs the difference between an account, and an account? Same word, two meanings? My Halifax credit card is now in a new section on the new homescreen called âaccountsâ, and my Halifax joint account is now tabbed at the top alongside my Monzo account. Seemingly no way of moving them or reordering them on the edit layout screen.
It just makes no sense at all. Like many, I find the new interface incredibly confusing and the latest update today has just made it even more so! I still donât understand why you have burried my pots on the homescreen and separated out saving pots. This latest change just adds another section (clutter) to the homescreen and makes the whole experience even more confusing.
Those of us on this community are superfans of Monzo, so if Iâm finding it confusing, then your average user must be too!
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I absolutely know we are never going back to this, but there is something simply beautiful about the original screen:
If there was a way to just have this as my starter screen with everything else somewhere else Iâd love that.
I think only having a few latest transactions doesnât look right (personally) and I do enjoy the edge to edge transactions too.
And the pulse graph at the topâŠ
Le sigh.
#Grandpa
14 Likes
You can reorder them as you wish
Ha, thatâs a blast from the past.
Pulse graph wasnât without its problems but I still find this incredibly powerful design. For reasons that Iâm still struggling to articulate, I found it really encouraged good money management, because it so clearly showed the impact that past spending had on future finances. It was really good, clear, simple, user focussed design.
Whereas spending money to aggregate accounts and credit products that are otherwise too complicated to manage in different apps? Just shoot me now.
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Unfortunately I canât. Thereâs no option to do that. I can hide my credit card (eye icon). The sliders (double horizontal lines) to move accounts around donât work and thereâs no option to hide my Halifax account from the new landing screen (other than disconnecting it or cancelling Monzo premium).
I wonder if itâs about responsible viewing of whatâs yours (current account balances) and what isnât (debt).
Thatâs kind of my point. Itâs really unclear, like many of the changes.
Please donât think Iâm just being grumpy (I can be 
), I really do want this to work, but lots of these changes just donât make sense and make the app increasingly difficult to use.
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Have you tried dragging the pinned Halifax account down to remove it from pinned? I have my Amex cards in connected but they are not on my pinned accounts.
Yes, they wonât budge no matter what I do 
Daft question - are you tapping-and-holding the 3 lines before moving?
On Android, if I tap and immediately move a 3-line entry, the whole screen scrolls and no accounts can be moved. If I tap on a 3-line entry, hold it down and pause for a second, I can then drag that specific account up and down as required.
Thank you for the advice but I think this might be a bug, or maybe itâs intentional? Either way, itâs not very clear.
The fact that you can hide your credit card (âeyeâ) icon with a tap shows that a direct, single, intentional tap works.
Selection & movement via touch is a bit different. Tap on the thing, hold finger down for a second on the thing and then try moving the thing - does that work?
EDIT: By âthingâ I mean the 3-lines to the right of the account you are trying to move up/down in the list of accounts when in âEdit layoutâ mode (scroll the Home screen down to see the âEdit layoutâ button, then tap on it)
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I think that the reason is partly that at the time Monzo was a spending card - no bills, rent, whatever - so you were forced to do envelope budgeting. It was the combination of that with a very immediate view of how much of your envelope youâd spent that helped you course-correct faster. It married strategy and tactics perfectly.
2 Likes