Issue: app does not open even though logged in and otherwise working previously
Details to reproduce: try to open app, it just closes. Have to delete and reinstall. Then after opening few times happens again
OS: iOS 15.6.1
Device: iPhone 13 pro max
App Version: 4.45.0
I am having the same problem since yesterday’s App update - it immediately closed when pressing.
App Version 4.45.0
Not yet deleted and reinstalled
Thanks for brining this to our attention @abcde and @Bozee
I’ve raised this internally with our team and as soon as I have an update I’ll provide it here
Thank you Alan
I have reinstalled the App and so far it is still working ok for me
I’ve been having the same issue since Friday - just wondering if there’s a fix I could use?
Uninstall, restart your phone, reinstall.
Have you tried the steps that @Revels has suggested here?
I’m really sorry to hear that you’re struggling to launch the app.
I suspect it’s the same as the issue I reported here.
Might be helpful to collate the threads so we’re not voting in two places.
A general crashing thread might be more accurate. The App version/iOS version don’t seem to matter individually (though it’s helpful info) and are just fragmenting the issue.
This should be stickied somewhere too:
It’s a fantastic resource for troubleshooting. And it’s the uninstall, restart device, then reinstall the app suggestion that’s the most reliable fix.
Thanks Alan, that seems to have worked - was a bit hesitant in case I lost access to my funds, which seems a bit silly now but all sorted, thanks for your help everyone