Can’t open the app

[petarignatov]

Issue: I just update the app and now I can’t open it.

Details to reproduce:
OS: iOS
Device: iPhone 6s plus
App Version: 13.3

Screenshots:

[tbutz (🏳️‍🌈 Producer of "low value commentary")]

Is there an error message shown? Does it show the logo then die? Something else?

Have you tried restarting your phone?

[James2DB (James De Battisti)]

You need to give a bit more info like what have you try have you tried re installing the app tune off and on phone

[davidwalton (Award Winning Hot Coral Analyst)]

Hi Petar & welcome

Can you please run through the things to try detailed here?;

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…

[petarignatov]

I deleted the app and installed again and now everything is working. Thank you everyone for the help and the quick respond.

[James2DB (James De Battisti)]

[Lennie]

So glad to hear that, and welcome to the Monzo forum

The community here are super lovely, and they’re always happy to help out.

[haia (haia ironside)]

Hi there,

I seem to be having a similar issue. I have installed the app but now every time I try to open it, I get the message ‘upgrade your account’. When I try to click on the button nothing happens.

I have tried deleting and reinstalling the app.

I have also tried switching on and off the phone.

Support much appreciated! thankss