Anyone else having John Lewis issues?

So I’ll try and keep this brief.

Ordered a coffee machine from John Lewis via Paypal on 30th December, paid an extra £3.50 for delivery on 31st via collectplus.

Get a despatch confirmation from JL at about 11pm on 30th but when I went to track with collectplus it tells me that the parcel is still with JL.

Fast forward to this morning and it’s still apparently with JL according to yodel/collectplus (despite JL saying they sent it five days ago), after having ignored my Twitter DMs but answering other later tweets and frankly being unhelpful apart from begrudgingly refunding my £3.50 delivery charge when I rang them I’ve raised a PayPal dispute.

Just wondered if anyone else has been having any similar problems? Honestly I expected more of them given their reputation.


Sounds like it could be out of stock, temporarily ?

I thought that, but John Lewis don’t tend to allow you to preorder stuff and its still saying in stock even this morning.

I ordered a few bits on 26th December and they were only dispatched yesterday. Mine was just standard delivery and is coming via Hermes, so it could be another week or so yet!