New Monzo Users get stuck in a loop when creating an account due to signposting and hiding of links
Details to reproduce:
When registering for a new Monzo account I got the email but when coming back to the site I saw I needed to take a photo of an ID and submit a video so didn’t want to do this earlier. When I came back to use the link it had expired I think as got this message in a orange popup at the bottom of the screen:
“Sorry, we couldn’t log you in. Please use the most recent email that you received at firstname.lastname@example.org”
The problem with this is it just loops the user back to the expired ad as the “I DIDN’T RECEIVE MY EMAIL” link is hidden temporarily by this popup.
Ideally, these shouldn’t be covered so as to avoid the loop for the new users. The wording should also be looked at to clearly inform the user that the magic link has expired and can request a new one rather than saying they didn’t receive the email which again can cause confusion as they did.
OnePlus 6T (A6013)