Presumably the message for those people would be: you weren’t selected for the test phase but we’re still working on our criteria so you might be selected later.
I don’t see how that’s any different from the blog post or less ‘wooly’?
They clearly have a criteria or they wouldn’t offer it to anyone.
And if they are going to see whether I fit the criteria at a later stage… then they could say. Instead of a customer having to “presume”.
I actually am surprised this is something of a debatable subject. To me it’s basic customer service (enhanced greater by the fact we are volunteering to help them succeed in the future).
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Yes & they’ve said the criteria will change. And they have said that they will see whether you fit that criteria later - in the blog post.
Well, we can agree to disagree on the ways in which this has been rolled out. I have made my opinion on this part clear, as controversial as it seems to be…
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I think @Frankiejr, @coffeemadman etc. on here have relevant points and they have communicated it in a way that isn’t attacking Monzo unjustifiably (rather suggestions on how it could’ve been better expressed to customers who signed up for the trial). An overdraft isn’t something they need, but they wanted to be given more info about why they might not have been given one. I thought Frankie’s suggestions here were good. I think you’re coming from a POV where you see there has been a blog post rolled out with relevant info, but these people want to know info specific to their situation and it might be a bit dismissive to say “I don’t see the issue, since there is already a blog post”.
I’m assuming Monzo’s working on rolling out more overdrafts this week since a bunch of people have been offered it. And hopefully there’ll be more updates for those who aren’t eligible yet.
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I agree, I didn’t accuse anyone of ‘attacking Monzo’, let alone doing so unjustifiably 
I missed that but that’s an interesting point, what info does everyone want to see? I don’t think explaining what criteria they didn’t meet would be that helpful at this point, since that criteria could change.
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Any information or updates at all. Either say “you’re not eligible for an overdraft at this point, but if you would like to continue to wait, please sign up here” or something like that. It doesn’t even need to state the specific criteria imo, just avoid keeping people in limbo.
I remember signing up a few times to test the overdraft (3?) and honestly I don’t know which form was the relevant list in the end. I’m also not sure if I was part of the full overdraft rollout/ the testing group and I think a few people on this thread were asking if the testing phase was already over. It’s not enough to look at a blog post, it should be communicated in-app probably over the next 1-2 weeks about your status (if they have signed up and have got no answer so far).
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You are, the blog post says that everyone is. If people aren’t aware of this then they’ll simply find out when they receive a notification to say that they’re eligible 
I agree, that’s not good.
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Why should the customer be expected to ‘presume’ anything?
Folk signed up for the testing phase (which according to that reference blog post can be considered over now that they’re rolling out overdrafts over the next couple of months), but many of those people are still in the dark as to what is happening and have had zero communication despite being told initially that those who weren’t eligible would be notified. This really isn’t a hard issue to solve.
As things stand at the moment it is akin to applying for a loan but never being told whether your application has succeeded or not, then maybe at some arbitrary point in the future a random credit being applied to your account.
Whilst having updates on the blog is reasonable for most of us early adopters who are interested enough to read it, for the mainstream consumer which Monzo is after, this absolutely won’t cut it.
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That was me presuming, not the customer.
I missed this, where were they told that?
Yes, I’ve commented on this this here.
I agree.
Yes, in an earlier thread here. Further in that thread it is mentioned that the full preview list has been exhausted yet many of us received no information other than an ‘incorrect email’ message sent in error.
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Interesting. I never saw that post - pretty clear that we should have been informed yay or nay.
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So you didn’t receive another email aside from that one?
Hi all,
For those of you with questions and concerns, I think they’re very valid and I’m sorry you’ve not had any information having signed up to help us test it out 
That’s not right.
Could you give me a bit of time to figure out exactly what’s happened? I’m off tomorrow and the rest of today is fully booked, but I guarantee I’ll have a full reply with detail by end of Tuesday. I need to catch up with a few people first to make sure I have all the info.
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Thanks Tristan - it’s literally a small post/line like this that (most) people are looking for!
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No, received no further communication after signing up to the preview.
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Tristan - thanks for the response. I think this is all everyone was after. 
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Hey @anon50039658 as today’s comments went on longer than I expected (and you may not have time to get through it all) the below is the link to my suggestions that could clear this all up 
This is the main point of the last x posts. There was no direct communication for those left without an overdraft but on the list. You could assume from the blog but again this is the point, there should be no assumption.
There are no complaints about not receiving one as that is Monzo’s decision. It’s the not knowing and the other comms that are misleading that we are trying to point out to assist Monzo in ensuring the right message is being seen.
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Yes I wasn’t aware that users who signed up had been told that they would be updated directly, as soon as Gareth pointed that out, I flagged this 
So this is good to hear -
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