So I was with starling but eventually fully switched to Monzo and I am happy but there are a few things that do concern me sometimes although this does not make me want to change back.
Overdraft Charge fee is max £15 a month. That to me is alot when i only have a customised overdraft set at just £50. Considering i had £750 overdraft with starling and the max I got charged was under £5. This is a big difference compared to £5 to £15. Considering the customer base is double that of starling if not more.
Post Office was really good, I understand Monzo have PayPoint for £1 which most have no idea what they are doing, half the stores are dodgy, quite a few always say its down. I only really trust topping up the utilities not handing over cash. I have seen the article/feedback Monzo have said regarding new cards will need to be sent and costs but considering that Monzo is a lot smaller changing smaller fees for overdraft less customer yet can still absorb these costs.
Again loyalty lies with Monzo but its the small things