I believe this can be addressed in three ways:
- Close down the google list trial. Thank everyone for taking part and let them move on.
- Bring back the overdraft request button and when pressed advise it is being slowly rolled out and not currently available. Link to the marketing comms explaining more details.
- Update marketing comms with the expected proposition but also where they are today (slow roll out, not available to apply for, will be notified if eligible and selected to apply, eventually all can apply but not all will be successfully and will be notified as such).
Then just continue on with the rollout and learning.