An Update on Overdrafts

[alexs (Alex Sherwood)]

@anon23822924

Why should the customer be expected to ‘presume’ anything?

That was me presuming, not the customer.

@anon23822924

but many of those people are still in the dark as to what is happening and have had zero communication despite being told initially that those who weren’t eligible would be notified.

I missed this, where were they told that?

@anon23822924

As things stand at the moment it is akin to applying for a loan but never being told whether your application has succeeded or not, then maybe at some arbitrary point in the future a random credit being applied to your account.

Yes, I’ve commented on this this here.

@anon23822924

Whilst having updates on the blog is reasonable for most of us early adopters who are interested enough to read it, for the mainstream consumer which Monzo is after, this absolutely won’t cut it.

I agree.