Hi Jim,
I would like to apologise for the delay it took to respond to your enquiry and we appreciate your feedback. We’re currently hiring a number of new frontline support staff with the goal of reducing our response times. We completely agree with you and we are striving to get instant responses. In addition to this we are making improvements to the “Help” section of the app in order to answer the most common queries, like how to unblock your card, without needing to speak to a team member.
If you have any additional feedback I would be more than happy to discuss them with you.
Regards,
Emma