My partner had some fraudulent activity on her credit card, which took her over the credit limit.
The bank concerned (Sainsbury’s) has refunded all the fraudulent transactions and the account is now back in order. However her credit file is showing that she was overdrawn on her account, which I assume will negatively affect her credit.
Sainsbury’s have said that they are unable to update the balance on her file. I was under the impression that they should be able to amend it.
Anyone been in a similar situation and have any advice please?