I can’t see anything that would explain why the transaction wasn’t eligible, then, assuming you spent more than £30. Online is online, regardless of using an app or website directly.
I would contact support and ask for a detailed explanation of how this is ineligible.
I spent £70 and I usually wouldn’t spend that on my debit card but the offer was quite attractive. Very disappointed.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
8
Have at them with a complaint. At the very least, a different set of eyes will look at it and you’ll always have the option of escalating it to the FOS if you aren’t satisfied.
Chances are it’s either an error in the wording or there’s something you’ve missed.
I suspect it’s an error. There are other offers that say ‘online only’ but they’ve definitely worked with the app - which by any definition is online. If using the app was excluded that would be/must be listed