Hi, I reported missing cashback through the app (amazon morrisons order), and the app told me it wasn’t eligible. I raised a help chat and told it was being passed onto a specialsit, but around a week later the chat closed and I was given the ‘review support’ questions. I reopened and the same thing happened. Is it possible to have another way of tracking this ticket, rather than having to message support every week?
You just accept that it’s not eligible, as it’s been reviewed, and stop wasting CS time with a support query that’s been handled? 
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It hasn’t been handled though, and the cashback should be eligible (I’ve got it before using amazon morrisons, and looked through the T&Cs to confirm I hadn’t done something wrong). I haven’t had an update from a human to explain why it’s not eligible, or anything more than the support chat being closed without explanation. All I’m asking is for a way to track where my query is at or an explanation to why it isn’t eligible…
I don’t quite understand why you’re being so defensive and jumping to the conclusion I’m wasting CS time, you’re not gonna get a special badge ‘supreme protector of monzo customer services’ pal 
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If you submitted it through the missing cashback form then it would have been reviewed by a human & the update is it’s not eligible.
cause you got a result you didn’t like, and have opened two chats to chase it up.
Have they though? It’s not obvious to me from their post?
Seems it from that
No it wasn’t, because the flow happened straight away, it was obviously an automated rejection…
Really don’t understand how asking for a human to review it and not having a support chat closed without explanation is wasting CS time. If something is advertised as being eligible for cashback, I use said merchant expecting cashback, and then don’t get said cashback I think I’m entitled to know why? (partially so if i use cashback again, I know what not to do…)
You sound like a barrel of laughs by the way, does it make you feel good trying to dismiss people who are asking reasonable questions?
That just sounds like the support chat was closed and they were asked to rate their discussion – it doesn’t mention that there was any sort of outcome from the chat.
Even if that’s not the way of raising a cashback issue they should at least say as much.
Has your prime membership lapsed?
Nope! Been active continuously for years.
I was slightly confused by the wording of this, is it trying to say you’re not eligible if you have an Amazon Prime membership? Or you need an Amazon Prime membership? It is a point I sought clarification on in the chat but was never addressed beyond ‘We’ll get a specialist to look into it’.
Either way I’ve had cashback from amazon morrisons before while a prime member, and I don’t think it’s a new addition to the terms.
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