Hey folks, looking for some advice on who best to press for a solution for this.
13th July I ordered a product from Amazon, cancelled the order a short time later and they confirmed it was cancelled before it was dispatched.
As the transaction had already been made I knew I would have to wait for the authorisation on the transaction to fall off before the money would be available in my account again.
Two weeks passed and no update and the only option I had in app was to raise a dispute so I did so. Monzo refunded me the amount and opened a dispute.
Now, over 30 days later, the initial transaction is still showing as pending. Amazon have confirmed:
Since this order was cancelled before it shipped, you won’t be charged for it.
If you see a charge on your account, that would be an authorisation placed by your bank. Each bank is different on how long they hold authorisations on your account.
So from what I understand, the hold is on Monzo’s end, but they are going to try a chargeback against Amazon, which will probably result in my Amazon account being closed.
All I got from the in app chat was a generic reply from the Payments team and then the chat was closed and my latest messages are left unreplied.