Hello! Just wanted to publicly praise Monzo’s customer service for a moment!! I lost my card while in the US (I’m a UK customer), I was obviously very panicked and on my own at the time. Monzo’s customer service responded quickly through the chat and gave considerate solutions to my situation.
For example, sending two replacement cards - one here and one to the UK in case the US one arrived after I left the country. They also allowed me access to freeze and defrost my card in the meantime - not totally disabling the card - so that I could use rideshare apps and my Apple Pay in the meantime.
The time to send the card to the US was supposed to be a week and a half, and the card arrived just four days after I reported it lost. This is certainly not a given, and a million miles away from my experience with banks in the past.
Thank you Monzo!