I tried to set up my card via google pay. It said that I had to contact Monzo via a contact number. I called and spoke to a very friendly advisor who continued the conversation via in-app chat.
I was informed that to verify google pay : you have to :
1- confirm your date of birth.
2- take a selfie holding your Monzo card, covering the card number except the last 4 digits.
I tried to do the selfie but the camera resolution on my phone is very bad, and struggled getting the position in the right light to show the required information clearly, so couldn’t have my card activated after I spoke with a different customer service agent.
Also, I know a lot of people aren’t comfortable with taking selfies, and may struggle with this process.
Therefore, could an alternative verification method be found that people feel comfortable with? Maybe an idea could be that a code is sent to your in - app chat and you say that back to the agent on the telephone? or confirm security details over the phone that only the individual customer could possibly know?