Adding another Bank using "other accounts in Monzo" using Monzo Plus

[thematthewslack (Matthew S)]

Issue:
App fails to add a Santander Bank account after freezing on Face ID page.
I have a screen recording but cannot attach here but no option to include video.

Details to reproduce:
OS: iOS 14.0.1
Device: iPhone 11 Pro Max
App Version: Most recent (can’t find it app version number) App Store shows no update for Monzo

Santander App is also up-to-date

Screenshots:

[Dunsford (Colin Robinson)]

@thematthewslack

can’t find it app version number

Bottom of settings page?

[WillN (Will Norman)]

I’ve had this problem too.

A workaround is to:
Uninstall your Santander app
Add account in monzo plus (which will now redirect to a web browser rather than the app)
Reinstall app once you’ve connected your accounts

[Feathers (MikeF)]

As a Santander issue, I doubt Monzo can fix it!

[thematthewslack (Matthew S)]

D’oh!

[thematthewslack (Matthew S)]

Worked a charm