I recently transferred £10k out of my account & since then my account has been off. It has been a few days now & even though I am told it’s due to “technical issues” it doesn’t seem to be getting closer to being solved. I naively deposited all of my money in my Monzo account & now am having to struggle to pay my bills. I have £30k in the account, it’s my hard earned legally entitled to money & I can’t access it, I have answered questions in relation to where it came from etc etc & still no joy. Is this normal for Monzo ?
Hi @OG27 if you send an email to help@monzo.com or if its urgent give them a call on the number on the back of your card they will help you out.
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Hi @OG27 ,
Hopefully someone comes back to you via the channels @glasgow mentioned, but I’ve also gone and flagged your post on here just on the off chance a staff member picks it up here first 
Hopefully it can be resolved.
Hi Orlando,
We’re sorry to see you’re having trouble with your account at the moment. Unfortunately, as the others have mentioned, this isn’t something we can help out with here on the forum.
The best place to get this sorted out is through our in-app chat. Our team will be happy to investigate what’s happened here.
Thanks!