Account closed no reason at all

Why has monzo closed not frozen account asked me nothing and saying 2-4weeks without money absolutely shocking no help or even vague description then close a close friends the moment her universal credit appeared in account yet refunded 17p instantly and still no idea when I can access my money merry Christmas thanks from my kids should be ashamed I’ve spoken to police and was assured that they weren’t responsible any help ideas ?? I can’t access credit and have nothing any ideas please mine are really dark and wouldn’t get kids anything but upset them

Hi there,

We’re sorry to see you’re having trouble with your account at the moment. Unfortunately this isn’t something we can help out with here on the forum.

The best place to get this sorted out is through our in-app chat, or by email at Our team will be happy to investigate what’s happened here.