I even missed out on the popcorn.
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Now my reply just looks weird out of context!
I wasn’t offended, should have left it!
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I’m sure you meant it well but that’s also kinda like saying “Monzo can’t allow the possibility of starvation to hinder the application of ill-thought and poorly executed arbitrary rules whose usual effect is to hurt the common people while still allowing the mega-criminals to run loose”.
Ok, I may have added some context there.
What a society we’ve become if we support this kind of behaviour by our institutions.
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I did mean well but the point I was (respectfully) making was that Monzo have to work within the legal rather than the emotional framework. As I previously mentioned I’ve been fortunate never to have been in the situation and on face value I have every sympathy with the op. Monzo can’t go down that route.
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Although when people are stolen from through fraud, and the money has been sent to a U.K. bank account the question is always ‘why didn’t the bank freeze it faster’
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I don’t want to minimise the situation, as I imagine it’s both frustrating and somewhat challenging.
That said, if you review posts from others who’ve had their accounts frozen, a significant number (if not all) claim they’re going to starve or have children to care for who are going to suffer, which may not always be true. In reality, I’m sure most have plenty of tinned/dry goods, frozen food, and the good fortune to borrow from friends or family if they really need to. You can’t really blame them, they’re just trying to create a sense of urgency to resolve the issue, though they may not realise how common this narrative has become.
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Hi all- thank you for the helpful and not so helpful comments ! The money got returned today to my receiving bank account still unsure why they closed the account there was no suspicious activity !! They still havent said. I wont be banking again with a bank that doesnt have a branch you can go and see a human - lesson learned !
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Glad you got the money returned.
Just as a side note however, no bank, branch or otherwise, will tell you why they closed or froze your account. All you would be doing is having this same chat with a person in branch who will have no idea why your account was frozen.
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I believe they don’t help you much in branch with things like this, they direct you to call a number.
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Correct.
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That may be the case - ive banked witb 2 other well known high street bank for over 30 years in all that time ive always been able to access my money and never had my account frozen / closed - im just a normal average banking customer - ive been with Monzo just over a ysar and look what happened to me !!! Never ever again and i will be telling eveey one i know the same - dont bank with them !! Whist investigating ive read 100s of accounts of this happening to others
Did you sell anything on Facebook marketplace? Or generally receive any new incoming payments from persons you wouldn’t usually? Did Monzo ask you about any payments before this happened?
Honestly it happens with all banks; you just happened to have it happen when with Monzo.
It happens, tell your friends I guess, but with millions of customers it won’t dent Monzo overall.
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Being involved with the wrong people, having multiple refunds from delivery services/merchants (Deliveroo, asos etc) can result in closures.
Always more to the story than just a closure.
On to the next I suppose
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Yes it is.
Getting refunds won’t be the issue. Getting illegitimate refunds is totally different.
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Sorry, to clarify, banks don’t know you haven’t received the goods, and people will commonly claim they didn’t to gain a refund.
It’s a big issue. People are c*nts.
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To be clear, are these just general refunds, or chargebacks you’re referring to?
No, the bank will query with the merchant and receive sufficient evidence from the merchant to reject a claim.
This includes all purchase notes from time and date of order; to photo of delivery (hilariously in someone’s hands)
The bank doesn’t make a blind decision, it has to be based on fact should the issue to raised further (ombudsman etc).
If there is insufficient evidence given by the merchant, it can likely rule in the customers favour.
But if it’s happening every week then the bank can exit a customer (refund or not) due to the risk it can have on the business (financially or otherwise).
Both.
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Yes in my opinion you have added some context to suit your argument which I get. The cold hard truth is banks aren’t charities and have to adhere to rules set out by the authorities. Whilst I feel (genuinely) for people put into hardship if their accounts are suspended in some way, it can’t be ignored that there are many chancers and con artists who seek to tug at the heartstrings for their own self gain. Sad but regrettably true.
No ! But there you go.
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