No, I didn’t speak to a British gas.
I don’t know who handled the case, whether it was British gas or Monzo but the money went back to the right place.
No, I didn’t speak to a British gas.
I don’t know who handled the case, whether it was British gas or Monzo but the money went back to the right place.
I’m glad it has been resolved.
In the future contacting British Gas should be your first port of call, not Monzo (or any bank). They were obviously under the impression that you owed this money and if it was a mistake, they need to refund it.
Monzo always advise that you try and resolve the matter with the merchant first and foremost. This is always far quicker too because it can take months and months going through a bank.
Thank you all for your support and strength, I felt heard
Ok, thanks for the advice, I didn’t know what to do, I was out of control
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