A transfer has been made to my account that I do not recognize. Please, I ask you to solve this problem. I called Monzo, I was with a friend who speaks English to be a translator, she told me that I had to give my data, so far so good, I gave my name, birth data and email, they asked me if I was hap…

You don’t need to verify anything, just follow the steps. Monzo are not going to do any of those extra steps because they are not required if you’re using the app. If you’re using a translate function here, do that in the app too. Just copy and paste.

All you have to do is this: [image] Ordog: Find the transaction you believe to be fraudulent, tap into it, scroll to the bottom and tap ‘something wrong, get help’ - then follow the prompts No need for verification or anything. Monzo will then look into it for you.

Find the transfer you believe to be fraudulent, tap into it, scroll to the bottom and tap ‘something wrong, get help’ - then follow the prompts I did it yesterday

Then all you have to do is wait for them to investigate. It won’t be instant and I wouldn’t expect an answer in less than a day :slight_smile: You will get a notification in app when they message you back with their findings.

OK, I hope so, I’m distressed about it

That’s understandable :slight_smile: Any money that has been taken fraudulently you will be reimbursed for. It just takes time for them to check everything out. Sometimes they need to wait and hear from the bank the money was sent to as well so it could be out of their hands for a little while. T…

[image] Ordog: Any money that has been taken fraudulently you will be reimbursed for. [image] Rosangela: A transfer has been made to my account that I do not recognize. Was it money received in error or a transfer out that is in error, though?

Might be helpful just sticking to the one post so that everyone is clear on what’s been discussed already. [image] Fraud refund Help Good night, A value of £ 179.46 was raised from my account, not made by me, nobody has access to my data or my card, please, you need to kn…

It’s an outgoing payment to British gas - see here: [image] Fraud refund Help Good night, A value of £ 179.46 was raised from my account, not made by me, nobody has access to my data or my card, please, you need to know what is going on and open an investigation. the move…

A transfer has been made to my account that I do not recognize

UK Help

davidwalton (Award Winning Hot Coral Analyst) 12 April 2021 09:53 15

It’s an outgoing payment to British gas - see here:

Looks like they wanted £204.42 but there was only £179.46 in the account.

This is one of those one-issue-split-across-more-than-one-topic cases.

Topic		Replies	Views
Fraud and no help from monzo Help	51	2930	30 May 2021
Got scammed today Help fraud	69	7434	24 April 2021
Awesome customers Monzo Chat	21	2774	20 October 2019
Fraud detection - Faster Payments Monzo Chat	74	2727	28 March 2021
Bank Transfers not going through Monzo Chat	21	3335	9 January 2021

A transfer has been made to my account that I do not recognize

Related topics