I was obviously bored, and thought I’d have a mooch at Monzo’s position on Trustpilot. Couldn’t find them in the Banking category (although Starling are there), but a direct search found it.
First off, I should think Monzo would like to respond to any less-than-glowing reviews. I know they have plenty to get on with as it is, but it would certainly be wise to respond to comments like the following:
I wouldn’t trust this company!!!
One of there staff was leaking details of certain high profile clients they got on there books!!!
I mean, that seems libellous at the very least?
Do people have any faith in the reviews on Trustpilot anyway? It seems many companies have “5 star review on Trustpilot” placed prominently on the front page, but tbh I’ve rarely looked (I don’t even have an account, perhaps I should).