8 weeks to claim money back for failed ATM withdrawal!


(Jack Stenson) #1

Has anyone else had failed ATM withdrawals but still been charged for the transaction?

Monzo are saying it will take 8 weeks get my money back!!

How long did this process actually take for other people please?


(Tom ) #2

Unfortunately, for me, it took 4.5 months to get back money from a failed ATM withdrawal.

Whilst Monzo is still in a prepaid and beta program, as there are so many different elements involved, it does have the effect of causing delays. That said, chargeback processes can still last anything from 6 weeks to 6 months, and that’s on top of the 120 days you typically have to put in a claim.


(Jack Stenson) #3

Thanks for getting back to me tom! not the reply i was hoping for though ha


(Tom ) #4

I know. If it’s any consolation, my “legacy” building society declined an ATM chargeback claim for almost £200 from a withdrawal I never received in Thailand.

The experience with Monzo was eminently better!