I tried to do an order from Zalando for £455 it was cancelled and I had been told I have to wait 30 days to get my money back, the chat asked for proof of this, I then sent multiple emails from zalando saying the order is cancelled, why, the date, amount and the last 4 digits of my card all of which the monzo staff requested. Not only this the money wasn’t taken out of my account as it is pending but Monzo have repeatedly asked me for an authorisation code which Zalando are saying they don’t have as the money was never taken out. I personally think it’s absolutely ridiculous, I have given all the evidence needed, I’m a uni student so it’s not like it’s a little amount to me. I want to make this an external matter as atm it feels like monzo are avoiding giving me my money back on purpose and I need it to pay my bills. Can someone please help me with this. Thank you.