This thread 
Monzo have not done this.
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Thanks for the reply. Monzo have given me the authorisation code of the transaction so why do they need it off Barclaycard if, like you say they can’t see it. I’ve asked to raise a complaint with Barclaycard in the chat because they refuse to give me the info in a message that Monzo are requesting. They seem to be ignoring my request though. I have asked for a message confirming they can’t see the transaction and they won’t be taking it. I’ve said this needs the last 4 digits of my card in it. Earlier today they already replied saying they can’t see the transaction of £200 on that day so all that Monzo need is the same message with either the authorisation code or the last 4 digits of my card. Why wouldn’t they do this?
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Who has then?
From what I understand Monzo are asking for written confirmation from Barclaycard that the transaction with that specific auth code won’t present, which is pretty standard for what banks ask for to reverse an auth in my experience.
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You or Barclaycard. As said about 30 times.
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The only thing I did wrong was enter the wrong CVC at first so get off your high horse.
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I think this is just a stressful situation, probably best to move the focus from ‘who is responsible’ to ‘how can the OP get their money back’.
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They have the advice from people and Monzo, just seems to be going round in circles.
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Barclaycard have also done nothing wrong apart from not supplying me with the required info. There is no way a bank should mark a transaction as pending if the CVC was entered incorrectly. That’s just plain stupid.
So you… deliberately brought it back in another circle… nice 
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Wrong CVC usually declines though doesn’t it? I used to get mine wrong and it would always decline.
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Yes it declined as then made it a pending transaction. Thank god it wasn’t a payment for £1000. £200 was bad enough.
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In the future by the way, I recommend paying by direct debit. You have far more control with a direct debit thanks to the direct debit guarantees.
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Hey Everyone 
I don’t think arguing about the situation is going to help @TIgermad get anywhere.
Unfortunately it looks like your only options here are to give them the Auth code and have Barclaycard state they wont take the payment in a letter/message to Monzo who will then reverse the transaction.
Or wait until it drops back in - I know this isn’t ideal but these are your only options at the moment.
If you need any more guidance/help Tiger send me a PM happy to help 
Don’t pay by card in future, send a faster payment instead. You set Barclaycard up as a payee on your Monzo (or any other bank) account using the sort code and account number shown on your Barclaycard statement, and using your Barclaycard number as the reference. Then you just send your payment to those details. Monzo will save the details as a payee on your account so that you can easily pay that way in future.
This is far simpler than making a manual debit card payment every time, and it avoids the problems you’ve had.
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I’m not sure why this has gone around and around in so many circles?
It’s seems pretty simple what’s happened here, i.e. the same as it is every time, the merchant collecting the money on a separate authorisation instead of the original one meaning the money appears to be debited twice… Same as all those Tesco charged me twice instances etc.
The OP has done nothing wrong and putting in the wrong CVV is probably irrelevant here. The fault would be with Barclaycard and their payment processing system, and actually this could happen with any bank, however only your ‘available balance’ would drop so most people wouldn’t notice the issue in the first place.
The customer care you’ve had from Monzo hasn’t been the best, but I can also understand why they wouldn’t reverse just the transaction because the merchant could come along and collect the money putting you into debt.
Barclaycard can fix this, but it will be difficult to get them to do it. Push them, but ultimately you might just need to wait for it to automatically reverse.
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I think it took some time to establish what kind of payment it was, whether they had spoken to Barclays at all, and what Monzo was saying and there was a few slightly different things to untangle from the OP, eg saying that Barclays didn’t have the card details at all when I think they meant they hadn’t saved the card details on the website.
Obviously reading it all in hindsight it’s obvious what happened 
but nice recap
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And just as a bit of advice, because it sounds like finances are tight @TIgermad - if you are close to a zero balance and you have a pending transaction, going into overdraft won’t result in overdraft charges. So you can potentially use £200 of overdraft AS LONG AS that £200 transaction stays as pending.
As others have said, this would happen with any other bank, except you wouldn’t see it as a pending transaction and it wouldn’t affect the balance you see on your account.
My experience with Barclaycard is that this is their awful service, and you’re unfortunately paying the price. Either leave Barclaycard, or set up a direct debit.
Good luck.
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Reversals aren’t this simple.
On the face of it, @TIgermad needs to speak with Barclaycard properly and give them a call to clarify what’s happened and they will explain.
You can also tap the transaction in question, at the bottom tap “Something wrong?” And then follow the steps from there and wait for a result. Monzo will advise what happens next from their side, but you do recognise the transaction and agree you made one, so be sure to tap dispute not fraud or any other.
Whoever said they had issues with obtaining transaction references or acquirer references, it’s the issuing bank (faster payments or card payments) that can and will provide this if you’re clear what you’re asking for.
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Do you have Flex?
You could Flex one of them and get 2/3rds back (ish) right now